Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate trusted, strategic relationships with a diverse portfolio of clients to foster long-term loyalty and retention.

• Oversee the client lifecycle from post-onboarding to adoption, expansion, advocacy, and renewal.

• Assist clients in designing, implementing, and optimizing learning programs utilizing Absorb LMS.

• Consult on and assess program effectiveness, linking learning outcomes and usage to business objectives and product ROI.

• Provide training, best practices, and enablement sessions to empower clients to make the most of Absorb LMS.

• Actively monitor client health, identify potential risks, escalate as necessary, and formulate action plans.

• Identify and direct upsell and expansion opportunities to the Account Management team.

• Work collaboratively across departments with Product, Support, Professional Services, and other internal teams.

• Ensure accurate client documentation is maintained within internal systems and tools.

⛳️ Requirements

• 4–6 years of experience in B2B SaaS, preferably within LMS, HR Tech, EdTech, or learning solutions sectors.

• A background as a Learning & Development practitioner, with experience in designing, executing, and assessing training programs.

• Proven ability to correlate learning initiatives with measurable results, such as customer engagement, program ROI, adoption metrics, or business KPIs.

• Strong client-facing abilities, including communication, relationship building, executive alignment, and consultative problem-solving.

• Comfortable translating technical concepts into easily understandable explanations.

• Robust commercial and business acumen.

• Exceptional time management and project management skills.

• Familiarity with SaaS, APIs, and core web technologies.

• Experience with customer success and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk.

• Previous experience in change management, enablement, or instructional design initiatives.

• Experience in advising clients on LMS or L&D ecosystem best practices.

• Must be able to provide proof of legal eligibility to work in the country applied to without sponsorship.

• Successful candidates will undergo pre-employment background checks, including a criminal record review.

🏝️ Benefits

• Fully remote-first work environment with flexible work arrangements.

• Comprehensive health and wellness benefits, including retirement savings programs.

• Eligibility for two distinct bonus plans.

• Generous time-off policy.

• Comprehensive medical and dental benefits tailored to your country of residence.

• New hire equipment allowance.

• Monthly flex allowance.

• Abundant opportunities for career advancement and internal mobility.

• Employee-driven diversity, equity, and inclusion programs.