Client Success Lead

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Lead and guide the Client Success team.

• Oversee customer onboarding, implementation, and go-live processes.

• Promote customer retention and health initiatives.

• Handle escalations and enhance customer relationships.

• Create and refine standard operating procedures.

• Collaborate closely with Sales, Product, Delivery, QA, Engineering, and Finance departments.

• Provide reports on departmental KPIs and overall performance.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Account Management, Client Services, or Software Implementations.

• Prior experience in leadership or team management roles.

• Exceptional spoken and written English skills.

• Strong organizational, communication, and stakeholder management abilities.

• Experience in SaaS or healthcare software is preferred.

• Familiarity with CRM/project management platforms and AI productivity tools is a plus.

🏝️ Benefits

• Negotiable salary based on experience.