Client Success Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• You will oversee a diverse portfolio of accounts across multiple industries, cultivating long-term, strategic partnerships with our merchant collaborators.

• You will take charge of managing contract renewals, revising pricing structures, and facilitating expansions.

• You will implement a proactive client management approach designed to enhance incremental gross merchandise value (“GMV”) and revenue, while broadening Affirm’s relationship scope.

• You will assess merchant performance and suggest initiatives to boost product adoption, advocate for marketing best practices, and optimize financing programs.

• You will ensure the health of merchant relationships to guarantee that both Affirm and the merchant extract maximum value from the partnership.

• You will coordinate cross-functional teams from our Analytics, Credit, Technical, Marketing, and Product departments to enhance the Affirm offerings for our merchants.

⛳️ Requirements

• A minimum of 5 years of B2B client-facing experience, ideally in a high-tech setting.

• Proven experience in negotiating and finalizing commercial contracts (e.g., RFPs, renewals).

• Exceptional customer relationship management abilities, with a focus on managing strategic accounts.

• Experience in handling cross-functional projects with meticulous attention to detail.

• Strong written (e.g., proposals, memos, emails) and verbal communication (e.g., presentations) skills.

• Excellent analytical skills to evaluate merchant performance and report on the effects of specific programs to both internal and external stakeholders.

• Familiarity with consumer finance offerings, integrated software solutions, and e-commerce is preferred.

• Proficient in using Salesforce and BI tools.

🏝️ Benefits

• Comprehensive health care coverage - Affirm pays all premiums for all coverage levels for you and your dependents.

• Flexible Spending Wallets - generous stipends for expenses related to Technology, Food, various Lifestyle needs, and family planning costs.

• Time off - competitive vacation and holiday policies that allow you to take time off to relax and recharge.

• ESPP - An employee stock purchase plan that allows you to buy shares of Affirm at a discounted rate.