Client Success Executive – Prescription Benefit Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a key senior liaison between TrueScripts and our clients.

• Foster business development by ensuring the renewal and retention of clients.

• Lead the strategic account team, which includes client success, clinical, and data analytics, taking full responsibility for client satisfaction and service delivery.

• Act as the primary contact via phone and email for clients to address any questions or issues on an ongoing basis.

• Supervise the implementation of the communication plan.

• Build strong internal and client relationships through proactive engagement and excellent verbal and written communication skills.

• Work collaboratively with internal teams, including account management, clinical, member care, business analysis, data analytics, and business development.

• Collaborate directly with your POD on reporting and analyzing claims data to identify drug trends, assess financial performance, and uncover client cost-saving opportunities.

• Manage client renewals by cultivating enduring relationships with key client stakeholders.

• Provide leadership in coordinating all facets of client review meetings, including scheduling, reporting, materials preparation, accommodations, and more.

• Be skilled in CRM systems and all aspects of proprietary software utilized for claims adjudication.

• Facilitate client meetings, lunch & learn sessions, and other related events.

• Collaborate directly with your POD to modify plan parameters as per client or broker directives.

• Oversee the onboarding process involving the client, broker, TPA, and data vendor for new clients.

⛳️ Requirements

• A college degree or equivalent experience is preferred.

• A minimum of five years of cumulative Account Management/Client Success experience in a PBM environment or equivalent client-facing health/benefits experience is required.

• Experience managing employer groups or health plan accounts is preferred.

• A valid and current driver’s license is necessary.

• Willingness to travel up to 25% of the time if required.

• Client-facing presentation experience is preferred.

• Ability to effectively interface with TrueScripts clients and owners, providing solutions to challenges.

• Proficiency in all Microsoft Office Products is a must.

• Must be flexible and demonstrate teamwork.

• Strong attention to detail is essential.

• Ability to prioritize tasks and possess good organizational skills.

• Capability to multitask effectively.

• Ability to communicate and work effectively under pressure while maintaining confidentiality.

• Must be self-motivated and able to work with minimal supervision.

• Must be adaptable to changing responsibilities as needed.

🏝️ Benefits

• A comprehensive range of health insurance options, including medical, dental, and vision.

• A competitive salary along with a bonus program.

• A robust 401k plan with company matching.

• Employee Assistance Program.

• A wellness program that offers financial incentives, chiropractic and massage services, and fitness stipends.

• Dream Manager Program (yes, it’s a real thing!).

• A supportive, family-oriented culture.

• Opportunities for charitable contributions and volunteer time.

• Numerous celebrations throughout the year!