Client Success Executive – National Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main executive liaison and trusted advisor for a portfolio of significant, national self-funded employer clients, overseeing the overall health, satisfaction, and growth of each relationship.

• Develop and sustain multi-threaded relationships within client organizations — including C-suite, VP-level HR and Benefits leaders, and Finance stakeholders — through proactive, strategic engagement and a thorough understanding of each client’s business priorities.

• Regularly engage with brokers, consultants, and benefits advisors aligned with national accounts, acting as a knowledgeable partner who reinforces the value of the Centivo solution at every interaction.

• Identify and pursue opportunities to enhance and deepen each client relationship, including increased enrollment, plan design improvements, geographic expansion, and new program adoption.

• Advocate for the client’s interests internally, promoting their priorities across Centivo’s product, clinical, operations, and executive leadership teams.

• Lead the comprehensive renewal strategy for each national account, crafting a client-specific approach that demonstrates measurable plan performance, validates savings against benchmarks, and positions Centivo for long-term retention.

• Create and present executive-level renewal presentations and business reviews that translate complex data — including claims analytics, cost benchmarking, clinical outcomes, and member engagement metrics — into a compelling, consultative narrative tailored to each client’s objectives.

• Proactively identify and address retention risks well in advance of renewal periods, leveraging stakeholder intelligence, utilization trends, and account health indicators.

• Serve as a strategic consultant to clients considering plan design changes, benefit expansions, or program enhancements, offering informed recommendations based on Centivo’s data and industry best practices.

• Represent the client success experience in finalist presentations and strategic sales initiatives, instilling confidence in prospective national account clients regarding Centivo’s service model.

• Facilitate a seamless, high-touch service experience for national accounts, coordinating across Centivo’s internal teams and vendor ecosystem to ensure exceptional delivery across all plan components — including member engagement, claims operations, PBM, provider network, and reporting.

• Establish clear operational rhythms, escalation protocols, and communication standards with each client, ensuring consistent and proactive account management throughout the plan year.

• Personally manage the identification, tracking, and resolution of critical client issues — including claims discrepancies, executive-level member escalations, and provider disputes — mobilizing the appropriate resources and maintaining transparent client communication throughout.

• Utilize deep knowledge of self-funded plan administration and health plan operations to educate clients, contextualize plan data, and proactively address questions before they escalate into concerns.

• Implement a data-driven account management strategy, using plan analytics, population health trends, and benchmarking data to proactively surface insights and facilitate client discussions.

• Oversee the preparation and presentation of customized performance reporting and executive dashboards for national account clients, ensuring data is delivered clearly, accurately, and in a format that aids strategic decision-making.

• Collaborate with internal analytics, clinical, and product teams to develop account-specific reporting that reflects each client’s defined success metrics and organizational priorities.

• Monitor emerging data signals — such as high-cost claimants, utilization patterns, and care gap trends — and convert findings into actionable recommendations for plan sponsors.

• Act as an ambassador for Centivo’s brand and mission within each national account, ensuring that the client’s internal teams, employees, and leadership recognize the full value of the Centivo solution.

• Maintain a comprehensive understanding of the competitive landscape for large, self-funded employers — including alternative funding models, TPA trends, and evolving broker/consultant expectations — to enhance Centivo’s positioning within your portfolio of clients.

• Contribute insights derived from national account relationships to Centivo’s product and market strategy, acting as a vital link between large client needs and internal roadmap priorities.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required; an advanced degree is preferred.

• A minimum of 10 years of health plan or employee benefits experience, with substantial exposure to large, self-funded employer accounts.

• At least 7 years in a client success, account management, or client-facing consulting role, with proven experience in managing national or enterprise-level accounts.

• Demonstrated success in retaining and expanding complex, high-revenue employer relationships.

• Extensive knowledge of self-funded health plan administration, including TPA operations, plan design, claims management, and benefit program structure.

• Experience navigating large employer organizations at the executive level, exhibiting strong executive presence and the ability to engage C-suite and VP-level stakeholders with credibility and confidence.

🏝️ Benefits

• Offers Equity

• Offers Bonus