Client Success Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead presentations before and after sales, coordinating regular client meetings to foster strong relationships and ensure alignment on objectives and services.

• Propel revenue growth by upselling, cross-selling, and executing strategic account planning for assigned clients.

• Manage and monitor sales opportunities utilizing the CRM system to maintain accurate pipeline visibility and follow-up.

• Oversee the preparation of client proposals, renewals, and implementations, ensuring timely and effective execution in collaboration with internal teams.

• Create and sustain Strategic Account Plans that delineate client goals, key initiatives, and growth prospects.

• Act as the primary point of contact for clients, guaranteeing timely communication, issue resolution, and overall satisfaction.

• Exhibit a strong understanding of Vālenz products and services, effectively aligning solutions to meet client needs.

• Collaborate with internal teams to address client issues, enhance service delivery, and optimize processes.

• Ensure adherence to company policies, procedures, and HIPAA standards during all client interactions.

• Partner with Operations, Subject Matter Experts (SMEs), and other departments to meet client needs and strengthen relationships.

⛳️ Requirements

• Over 5 years of experience in managing both internal and external relationships, with knowledge of healthcare plan administration.

• Experience in healthcare plans, health insurance, or a related field.

• Outstanding communication skills, both written and verbal, with strong presentation capabilities in-person and online.

• Proficient in MS Office, particularly in advanced Excel functions and PowerPoint.

• Ability to manage multiple client accounts, thrive under pressure, and consistently provide exceptional customer service.

• A plus if you possess a Bachelor's degree in marketing or business administration.

• Experience in self-funded healthcare is advantageous.

🏝️ Benefits

• Competitive benefits package featuring generous employer subsidies.

• Flexible and remote working options are available.

• 401k plan with a generous employer match and immediate vesting.

• Opportunities for personal and professional development.

• Supportive family benefits, including paid leave for new family members.

• Companywide philanthropic initiative, Valenz Communities Connection.