Client Success Executive

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Cultivate and enhance relationships with clients throughout the Americas region.

• Actively identify and engage with at-risk clients to address issues before they escalate.

• Spearhead service recovery and retention initiatives, assisting clients in overcoming challenges and restoring their trust in BSI.

• Collaborate with internal teams to address client issues and achieve favorable outcomes.

• Evaluate customer feedback, trends, and client sentiment to pinpoint areas for improvement.

• Champion client interests while balancing business objectives and operational needs.

• Assist in initiatives aimed at boosting client satisfaction, retention, and the overall customer experience.

• Recognize potential growth, renewal, and cross-sell prospects, collaborating with Sales teams as necessary.

• Keep precise records, reporting, and documentation of client interactions and results.

• Offer suggestions that improve operational efficiency and foster long-term client loyalty.

⛳️ Requirements

• A minimum of 3+ years of experience in Client Success, Customer Experience, Account Management, Client Retention, Relationship Management, Renewals, or a related customer-focused role.

• Proven experience managing difficult client discussions and effectively resolving complex issues.

• Track record of successfully influencing positive client outcomes and enhancing customer relationships.

• Outstanding communication, relationship-building, and stakeholder management capabilities.

• High emotional intelligence, empathy, and strong problem-solving skills.

• Commercial awareness with the ability to align customer needs with business goals.

• Experience in cross-functional collaboration with various stakeholders and departments.

• Excellent organizational skills with the capability to manage several priorities in a dynamic environment.

• Familiarity with CRM platforms, reporting tools, or customer feedback systems.

• Experience in professional services, certification, SaaS, consulting, training, or regulated industries is an advantage.

• Fluency in English, Portuguese, and Spanish is required.

🏝️ Benefits

• 20 days of annual leave

• Bank holidays

• Medical, dental, vision, and life insurance

• 401(K) with company contribution

• Short-term and long-term disability coverage

• Maternal leave

• Paid parental leave

• Paid bereavement leave

• Opportunities for learning and development

• A diverse range of flexible benefits that you can customize to fit your lifestyle