Client Success Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Investigate and resolve issues reported by clients across APIs, dashboards, integrations, and data pipelines

• Maintain clear and professional communication with clients throughout the request lifecycle

• Clarify vague requests and ensure issues are driven to resolution with strong ownership and follow-through

• Troubleshoot inconsistencies in data, platform behavior, and product edge cases

• Utilize AI-powered development tools to diagnose bugs, analyze logs, write code, create fixes, and expedite delivery

• Contribute production-quality code modifications across backend services, APIs, internal tools, and data systems

• Collaborate with engineers through peer reviews, testing, deployment, and incident response

• Enhance internal support tools, documentation, workflows, and automation processes

• Identify recurring client pain points and work with Product and Engineering to enhance the platform

• Assist in building a fast, AI-enabled support and operations culture that emphasizes client satisfaction and execution excellence

⛳️ Requirements

• Minimum of 3 years experience in a relevant position (client support engineering or similar)

• Preferred degree in Computer Science

• Strong technical knowledge in software engineering, scripting, APIs, and debugging

• Proficient in reading and modifying production code

• Experience with SQL, APIs, logs, and troubleshooting distributed systems or web applications

• Ability to independently investigate complex technical challenges

• Familiarity with AI coding tools such as Cursor, Claude, ChatGPT, GitHub Copilot, or similar tools in daily workflows

• Knowledge of cloud infrastructure, data systems, or analytics platforms is advantageous

🏝️ Benefits

• Health insurance

• Professional development opportunities