Senior Technical Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up Plenful for New Clients and Use Cases: Collaborate with clients to implement established use cases and assist Plenful in enhancing our implementation process, delivering value to customers more swiftly and effectively.

• Engage Clients: Act as a representative of Plenful during client-facing meetings to collect feedback, comprehend client-specific requirements, and aid in custom configurations. Manage timelines, encourage clients to meet follow-up responsibilities, and consistently elevate the customer experience standard.

• Assist Clients: Offer omnichannel support to customers and contribute to the development of documentation outlining best practices for utilizing the Plenful platform.

• Work with Account Management and Sales: Collaborate closely with Account Management, Product Solutions, and Sales to establish operational prerequisites for use case templates and modules, ensuring they align with client expectations and market trends. Team up with Account Management and Sales to uncover opportunities and spearhead implementations for contract extensions.

• Engineering and Product Collaboration: Partner with Engineering and Product Solutions to communicate the needs for new feature development and product specifications. Play a vital role in the feedback loop between customers and product by providing business insights, customer feedback, and suggestions on product design.

⛳️ Requirements

• 4+ years of experience in Solutions Engineering, Implementation, Technical Account Management, or a related field (Required)

• Proven experience in customer-facing positions or managing client relationships (Required)

• Capability to articulate complex technical issues in clear communication tailored to the audience (Extremely Preferred)

• Familiarity with the healthcare sector (knowledge of data quality management, prior authorizations, benefits verification, etc.)

• Proficient in SQL (Required)

• Proficient in Python (Required)

• Experience with APIs and/or healthcare integration standards (FHIR, HL7) and associated data formats (JSON, XML, YAML)

🏝️ Benefits

• Unlimited PTO

• Health insurance

• Meal stipend

• Health & wellness stipend

• Team off-sites

• 401K matching

• Stock options