Customer Success Engineer, Spanish Required

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Set up customer accounts; tailor backup policies and storage; assist with onboarding; guide stakeholders; navigate admin portals; present support avenues.

• Spot migration prospects; assess usage and environment; facilitate success planning and strategy discussions; align product adoption with business objectives.

• Perform assessments; develop protection strategies; suggest software solutions and architectures within the Veeam Data Platform.

• Execute recovery simulations; implement the Veeam Data Resilience Maturity Model (DRMM) to monitor and report on resilience posture; produce quarterly resilience reports.

• Track indicators to identify churn risk early; establish mitigation strategies; collaborate on renewal strategies with practical technical insights.

• Create business cases; determine total cost of ownership (TCO); communicate value propositions for growth; schedule review checkpoints with stakeholders.

• Engage with CISO/CIO stakeholders, providing clear updates on risk, status, and opportunities; assist in context for executive discussions and roadmap alignment.

• Work together on marketing-driven campaigns and initiatives to promote adoption and growth.

• Manage a long-term account assignment model linked to annual recurring revenue (ARR) and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.

• Own the technical success strategy and adoption plan; influence pricing, commercial terms, and renewal agreements in collaboration with Sales and Customer Success leadership.

⛳️ Requirements

• Over 5 years of experience in customer-facing engineering positions focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.

• Proficient in English and Spanish at an advanced level.

• Practical knowledge across operating systems, virtualization, storage solutions, scripting/automation, cloud platforms, and disaster recovery and recovery best practices.

• Strong background in designing and implementing protection strategies, migrations, and recovery simulations; familiarity with Veeam platform functionalities is advantageous.

• VMCE certification is mandatory (may be obtained post-hire within an agreed timeframe).

• Preferred industry certifications include AWS Solutions Architect (Associate/Professional) and Microsoft Azure Administrator or Solutions Architect Expert.

• Demonstrated ability to convert business goals into technical adoption frameworks and quantifiable value.

• Skills in engaging executive stakeholders (CISO/CIO) with the capacity to synthesize technical, business, and risk elements into concise recommendations.

• Exceptional communication, cross-functional collaboration, and stakeholder management abilities.

🏝️ Benefits

• 24 annual vacation days, in addition to 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours each year through Veeam Cares.

• Comprehensive private medical, dental, and optical insurance for employees and their dependents.

• Life and disability insurance valued at 2x gross annual salary.

• Monthly meal card providing €10.46 for each working day.

• Opportunities for professional growth and learning through on-demand resources (LinkedIn Learning, O’Reilly), mentoring, workshops, and events such as our annual Global Day of Learning.