Client Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and refresh client-specific prompt settings, ensuring that AI agents maintain accurate and up-to-date context regarding each client's business, offerings, and communication style.

• Utilize prompt engineering best practices to optimize agent behavior—grasping the downstream implications of modifications and confirming outcomes prior to client delivery.

• Execute small, targeted code modifications based on client requests, operating within existing systems rather than developing entirely new features.

• Follow client issues from initial report to final resolution—investigating conversation logs, prompt settings, and code until the root cause is identified and addressed.

• Retain a comprehensive understanding of the configuration options available within Lahzo's platform, knowing when and how to implement each one effectively.

• Work collaboratively with internal teams to triage, prioritize, and resolve client-reported issues promptly and thoroughly.

• Record changes, configurations, and known behaviors to enhance institutional knowledge across the team.

⛳️ Requirements

• Strong engineering background with practical experience in TypeScript and SQL, along with familiarity with MongoDB.

• Experience with LLM-based systems or an understanding of how context influences AI agent behavior.

• A deep appreciation for the English language and its structure, crucial for effective communication and guiding LLM-based systems.

• Excellent debugging abilities—proficient in reviewing conversation logs, tracing code paths, and diagnosing issues across both prompt and code layers.

• Detail-oriented and methodical, recognizing how minor changes can produce unintended effects in production systems.

• Capability to manage multiple client configurations simultaneously without losing sight of context or accuracy.

• Collaborative and communicative—able to work effectively with non-technical colleagues while remaining grounded in the technical realities of the system.

• Truly motivated by resolving client issues—you view a challenging problem as a puzzle and are not satisfied until it is completely resolved.

🏝️ Benefits

• Medical

• Vision

• Dental

• Unlimited PTO

• A 401k

• A collaborative, growth-oriented, high-trust, high-performance environment where your ideas are valued.