Customer Success Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Guarantee customer satisfaction by delivering exceptional support before, during, and after the implementation of Streem Energy's solutions.

• Manage interactions with German stakeholders, including meter operators and grid managers.

• Respond to client inquiries promptly and accurately, consistently seeking straightforward and automated solutions to intricate problems.

• Oversee the overall quality of Streem's data to identify potential bugs and issues.

• Develop a comprehensive understanding of our clients’ business goals, requirements, and KPIs. Communicate client needs and product feedback to facilitate continuous service improvement.

• Serve as a strategic partner to our clients, providing guidance on best practices and recognizing opportunities to enhance their utilization of our solutions.

⛳️ Requirements

• Previous experience as an analyst, consultant, or customer support representative in the SaaS or energy sectors is preferred.

• Strong analytical and technical abilities, with the capacity to define, analyze, and question complex datasets.

• Familiarity with data collection and analysis tools is expected, along with a strong desire to learn and develop in this area.

• A keen interest in the renewable energy sector and the green transition; prior experience in the energy market would be an advantage.

• Excellent verbal and written communication skills in both English and German, demonstrating an ability to engage with clients at all levels and effectively resolve issues.

• Strong organizational and time management abilities, with a notable attention to detail.

🏝️ Benefits

• Flexible remote work options to suit your schedule and personal needs.

• Access to cutting-edge tools and equipment tailored to your working style and preferences, enabling you to perform at your peak.