Client Success Coordinator – Accountability Coach

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the primary point of contact for students and their families throughout the duration of their program.

• Assist new families in completing the onboarding process and accessing all necessary systems and resources.

• Conduct weekly check-ins with new families during their initial 30 days.

• Monitor commitments and action items assigned by Student Success Coaches.

• Provide brief summaries following coaching sessions, detailing the discussion points, student commitments, and ways for parents to support their progress.

• Respond promptly when students miss sessions, cease using Nest, or become disengaged from the program.

• Aid in managing the schedules of students and coaches.

• Generate weekly and monthly reports for the Client Success team.

⛳️ Requirements

• A minimum of two years of experience in client success, customer success, account management, program coordination, or a similar client-facing role.

• Proven experience managing a portfolio of clients, students, families, or accounts.

• Exceptional written and verbal communication skills in English.

• A naturally warm, calm, and reassuring demeanor.

• Strong organizational and time management abilities.

• Capability to handle a high volume of follow-ups, deadlines, and family communications.

• Good judgment regarding when to resolve issues independently and when to escalate them.

• Confidence in communicating effectively with students and parents.

• A solution-oriented mindset towards operational and client experience challenges.

• Quick adaptability to new systems and processes.

• Experience in a rapidly growing remote work environment.

• A reliable personal computer, good quality microphone, stable internet connection, and a professional setup for video meetings.

• A bachelor’s degree is preferred, though a combination of relevant education and experience will be taken into account.

🏝️ Benefits

• Paid training and opportunities for professional development.

• Unlimited paid time off after successfully completing 60 days, contingent upon manager approval and business needs.

• Paid holidays.

• Paid sick leave in accordance with our contractor time-off policy.

• Opportunities for long-term career advancement.

• A collaborative and mission-driven team culture.

• The chance to make a direct impact on the student and family experience.