Client Success Associate

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Engage with a client portfolio to maximize their value from FiscalNote: Global Intelligence products and services.

• Foster product adoption and utilization to enhance client retention and growth.

• Collaborate closely with Account Managers and the Client Success Team to assist senior executive clients in engagement and retention initiatives throughout the EMEA region.

• Organize and oversee event outreach, executive planning sessions, and client calls from scheduling to execution.

• Plan and implement both virtual and in-person client events, executive roundtables, roadshows, and market briefings.

• Act as a primary coordination point among clients, analysts, and commercial team members to ensure a seamless client experience.

• Monitor and manage client engagement activities, ensuring timely follow-ups and fulfillment of commitments.

• Support client onboarding and the adoption of FrontierView services and resources.

• Assist in preparing client presentations, briefing materials, meeting agendas, and event communications.

• Analyze client engagement trends to pinpoint opportunities for increasing utilization of FrontierView services.

• Maintain precise records of client interactions, activities, and engagement metrics within Salesforce and other internal systems.

• Assist with regional and global commercial initiatives as required, including strategic projects, events, and client campaigns.

• Collaborate with Commercial, Strategic Insights, and Operations teams to achieve exceptional client outcomes.

• Identify opportunities to enhance processes, client experiences, and team productivity.

⛳️ Requirements

• Bachelor's degree (or equivalent work experience) in business, economics, international affairs, communications, marketing, or a related field.

• 1-3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client-facing role.

• Proven ability to manage multiple projects and stakeholders concurrently in a fast-paced environment.

• Strong organizational and time-management abilities with a keen eye for detail.

• Demonstrated capability to work independently and efficiently in a remote setting.

• Excellent written and verbal communication skills.

• Naturally curious and eager to understand global markets, economics, geopolitics, and client business challenges.

• Strong problem-solving abilities and a proactive approach.

• Comfortable engaging with senior-level stakeholders and executives.

• Professional, responsible, self-motivated, and highly reliable.

• Proven ownership, accountability, and follow-through.

• Experience supporting events, executive briefings, webinars, or client programs is a plus.

• Familiarity with Salesforce, CRM systems, or project management tools is an advantage.

• Fluency in English is required; fluency in Arabic is a plus.

🏝️ Benefits

• Competitive salaries.

• Retirement accounts.

• Equity packages.

• Comprehensive benefits packages.