Client Success and Fulfilment Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership and manage the post-sale fulfillment process from the initial client briefing to the completion of the campaign.

• Participate in client briefing calls alongside the salesperson to gather all necessary information for campaign delivery.

• Facilitate communication between clients, creators, and internal team members at every stage of the campaign.

• Convert client requirements into clear and actionable briefs for creators.

• Communicate with creators regarding campaign specifications, creative concepts, scripts, content submissions, and timelines.

• Oversee the script approval process between creators and clients, ensuring that feedback and revisions are conveyed clearly and in a timely manner.

• Organize filming schedules and ensure that agreed campaign timelines and service level agreements (SLAs) are adhered to.

• Monitor content submissions, client approvals, edits, and publishing schedules.

• Maintain campaign trackers and internal systems updated across multiple active campaigns.

• Track campaign progress and proactively highlight any issues that may require escalation or are falling behind schedule.

• Collaborate closely with sales, marketing, and operations teams to address obstacles and ensure the continuity of campaigns.

• Coordinate campaign reporting and ensure that reports are provided to clients and relevant sales representatives.

• Identify and implement opportunities to enhance processes, workflows, and communication as the business grows.

• Utilize AI tools to optimize communication, drafting, organization, and daily workflows.

• Occasionally assist the founder with executive tasks, including managing the inbox, coordinating travel, and handling monthly commission-related administration.

⛳️ Requirements

• A minimum of 5 years of substantial experience in client success, account coordination, project coordination, account management, executive assistance, or a related field.

• Experience with creators, social media, influencer marketing, digital marketing, or a creative agency is highly valued.

• Proven experience in coordinating content production, campaigns, or creative projects.

• Proficiency in social media platforms including Facebook, Instagram, TikTok, and other channels.

• Background in reporting, campaign coordination, or client-facing operations.

• Outstanding written and verbal communication skills in English.

• Highly organized and detail-oriented, capable of managing multiple campaigns, deadlines, approvals, schedules, and various moving parts simultaneously.

• Strong sense of ownership and a proactive approach.

• Excellent attention to detail and commitment to follow-through.

• Familiarity with Google Workspace, Slack, CRM platforms like Vendasta, or similar tools.

• Experience using AI tools such as Claude or ChatGPT.

• Comfort in a fast-paced environment where priorities and requests may shift rapidly.

• Strong understanding of social media platforms and AI tools, with a willingness to learn new systems and processes quickly.

• Availability to work during North American business hours.

• Experience in coordinating creative projects, content production, or multi-step client deliverables.

• Previous experience supporting a founder or executive in an EA or administrative capacity.

• Experience working directly with small to medium-sized business clients.

• A keen interest in enhancing processes, workflows, and systems as the business scales.

🏝️ Benefits

• Excellent opportunities for career advancement.

• Chance to work within a fantastic environment.

• Fully remote work arrangement.

• Full-time direct-hire independent contractor position.