Client Success Analyst

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee the digital onboarding process for new client units, ensuring that all SaaS modules are configured accurately to fulfill unique business requirements.

• Act as the main point of contact for clients, cultivating relationships and translating platform capabilities into actionable business solutions.

• Conduct training sessions for end users to promote high platform adoption and user proficiency.

• Modify and enhance existing dashboards (transitioning from Power BI to E-charts) to align with the specific needs of each client unit.

• Track platform engagement metrics and proactively uncover opportunities to enhance performance.

• Serve as a bridge between the client and the internal technical team to address requests and ensure the feasibility of projects.

⛳️ Requirements

• Proficiency in English AND native or near-native fluency in at least one of the following languages: Portuguese, Italian, or Greek.

• Demonstrated experience in Client Success, software implementation, or data analysis with a strong client-facing focus.

• Advanced skills in Excel for data refinement tasks.

• Proficient in Power BI (capable of manipulating and interpreting dashboards; in-depth architecture/DAX knowledge is advantageous but not mandatory).

• Familiar with SaaS environments.

• Exceptional communication abilities.

• High degree of autonomy, initiative, and a consultative approach to communication.

• Enthusiasm for AI-enhanced productivity; experience utilizing Claude or similar large language models (LLMs) for performance enhancement is highly desirable.

🏝️ Benefits

• Flexible contract structure

• Opportunities for training and professional development

• Remote work options