Client Success Analyst

This is a fully remote position, open to applicants in Greece.

📋 Description

• Oversee operational duties as a key member of the Global Client Service Center. Responsibilities may encompass data entry, client interactions, data analysis, User Administration, and other operational tasks related to retail clients.

• Assist us in surpassing revenue goals through exceptional service and data delivery, while achieving both team and individual client inquiry objectives.

• Excel in a dynamic, fast-paced environment that demands speed, precision, and effective time management.

• Collaborate across various functions with internal technical and commercial teams, maintaining a high level of communication and tracking.

• Leverage creativity to discover innovative techniques and processes that promote continuous improvement.

• Contribute to our product enhancement initiatives through testing and effective communication.

• Coordinate with global team members to ensure uniform experiences and visibility.

⛳️ Requirements

• Proven expertise with a range of software applications, including MS Excel, Word, PowerPoint, and other reporting and business intelligence tools, as well as the co-pilot suite.

• Ability to thrive in a fast-paced, ever-evolving environment.

• Experience in utilizing data and conducting data analysis.

• Background in a Consumer-Packaged Goods (CPG) company or Retailer is preferred.

• Capability to execute projects and tasks swiftly and independently.

• Familiarity with AI tools, automation platforms, or lightweight scripting languages (e.g., Python, HTML), with the skill to convert ideas into actionable, process-enhancing solutions.

• A Bachelor's degree in Business or Data Sciences is preferred.

🏝️ Benefits

• Health insurance

• Professional development opportunities