Client Strategy Manager

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Act as the central day-to-day operational partner and primary point of contact for designated clients

• Facilitate regular client meetings, business reviews, and discussions regarding program performance

• Provide clients with advice on program performance, opportunities for optimization, and actionable insights derived from reporting and trends

• Convert client objectives and business goals into execution plans and operational priorities

• Identify opportunities to enhance results and increase program participation

• Supervise the execution of client programs and ongoing service delivery, which includes reporting, campaign performance reviews, and client deliverables

• Track timelines, milestones, and commitments to ensure that work is delivered accurately and punctually

• Collaborate with the Project Management Organization on the Data Services solution to bolster key data initiatives and client onboarding

• Serve as a liaison between clients and Product, Engineering, Analytics, and Project Management teams

• Clearly communicate requirements and coordinate solutions

• Escalate and assist in resolving issues related to data, reporting, platform, and services

• Support technical configurations, data feeds, and analytics outputs that are linked to client delivery

• Prepare summaries, insights, status updates, and recommendations for both clients and internal stakeholders

• Promote continuous improvement in processes, service delivery standards, and the overall client experience

⛳️ Requirements

• Demonstrated confidence in leading client meetings and performance discussions, with strong written, verbal, and presentation skills

• Strong strategic thinking, problem-solving, and analytical skills, including the ability to interpret performance data to derive actionable insights

• Excellent planning, organization, and follow-through capabilities, with the ability to manage multiple priorities in a fast-paced environment

• Ability to collaborate effectively with both technical and non-technical stakeholders and facilitate cross-functional resolutions

• Experience in supporting data-driven programs, analytics, reporting, or technical client delivery is preferred

• Background in CPG, data, SaaS, retail technology, or related fields is advantageous

• Bachelor's Degree in Business, Marketing, Communications, Analytics, Information Systems, or a related discipline, or an equivalent combination of education and experience

• 3 to 5 years of experience in client success, account management, program management, professional services, operations, or a related client-facing role

🏝️ Benefits

• Competitive salary

• Market-competitive benefits

• Quarterly perks program

• Ample time off [time away]

• Hybrid working arrangements where appropriate

• Continuous learning opportunities

• Professional certifications

• Leadership development opportunities

• Supportive, diverse, and inclusive global culture