Client Services Specialist – Contract

This is a fully remote position, open to applicants in India.

📋 Description

• Efficiently manage and supervise all T0 to T1 cases assigned for thorough client support.

• Address client inquiries with a 2-hour First Response Time (FRT) and prioritize requests with exceptional service.

• Proactively oversee candidate start dates to ensure prompt onboarding.

• Conduct regular calls with clients to discuss the status of pending checks and resolve any issues or queries.

• Perform monthly audits on at least 2% of cases to detect process errors, documenting findings in reports for the Head of Service Delivery.

• Offer insights and assistance to the Account Management team for all Quarterly Business Reviews (QBR) or reporting related to T0 and T1 accounts.

• Achieve proactivity-based KPIs on a monthly basis while maintaining NPS levels.

⛳️ Requirements

• Proven experience in cultivating relationships with B2B clients.

• Capacity to think long-term and strategically.

• Strong problem-solving abilities.

• Proficient in prioritization.

• Familiarity with the background screening industry is advantageous.

🏝️ Benefits

• Opportunity for remote work.