Client Services Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with clients and internal stakeholders to effectively execute implementation and onboarding projects.

• Assist in the configuration and setup of SeatGeek products and features, ensuring successful project execution.

• Support project planning, requirements gathering, testing, launch preparation, and change management activities.

• Foster strong relationships with client stakeholders and act as a trusted advisor throughout the onboarding process.

• Aid clients during go-lives and onboarding milestones, including providing onsite support when necessary.

• Work closely with clients in a steady state to ensure seamless daily ticketing operations and effective use of SeatGeek products.

• Facilitate ticketing launches and operational initiatives, covering aspects such as season ticket renewals, relocations, schedule releases, pre-sales, on-sales, playoffs, deposits, packages, plans, and standalone events across sports and entertainment.

• Assist with software configuration and maintenance, including event setup, access control, tax and fee configuration, payment settings, reporting requirements, online offers, and distribution partner integrations.

• Offer consultative guidance on product capabilities, operational best practices, and new feature adoption.

• Conduct regular client check-ins to comprehend evolving business needs and pinpoint opportunities for enhancement.

• Collaborate with Client Success, Product, Support, and other cross-functional teams to achieve exceptional results for clients.

• Contribute to process improvement initiatives that enhance efficiency, scalability, and client satisfaction.

⛳️ Requirements

• Over 2 years of experience in ticketing operations, client services, implementation, professional services, or a similar customer-facing role.

• Experience with technology platforms, software configuration, or service delivery.

• Background in gathering requirements, managing operational processes, or supporting project-based work.

• Preferred knowledge of ticketing technology and the sports, entertainment, or live event industries.

• Capability to balance short-term project tasks with ongoing operational responsibilities.

• Willingness to travel occasionally for client meetings, implementations, and event operations.

• Comfort in a dynamic environment where priorities and responsibilities may shift based on business and client needs.

• Strong communication skills to effectively engage both technical and non-technical audiences.

• Highly organized with exceptional attention to detail and the ability to handle multiple priorities at once.

• Consultative and client-focused mindset, with a knack for understanding challenges and guiding stakeholders toward effective solutions.

• Strong problem-solving abilities to assess situations, identify root causes, and implement solutions.

• Demonstrated ownership and accountability, with a proactive attitude toward delivering results.

• A collaborative team player who builds robust relationships with clients and internal teams.

• A passion for technology, ticketing operations, and providing outstanding client experiences.

🏝️ Benefits

• Discretionary annual bonus.

• Flexible work environment, allowing you to choose how many days a week you work in the office or opt for 100% remote work.

• A work-from-home stipend to assist with your home office setup.

• Unlimited PTO.

• Up to 16 weeks of fully-paid family leave.

• 401(k) matching.

• Student loan matching program.

• Health, vision, dental, and life insurance.

• Up to $25k towards family building, reproductive health services, and gender-affirming care.

• $500 per year for wellness expenses.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.

• $360 per quarter to spend on tickets to live events.

• Annual subscription to Spotify, Apple Music, or Amazon Music.