Client Services Specialist

📋 Description

• Handle all post-job communications from clients and reporters via phone calls and emails, ensuring timely and professional replies.

• Supervise the production table and rush board, prioritizing tasks based on deadlines to guarantee on-time delivery.

• Investigate client concerns and billing disputes, addressing issues and striving for favorable resolutions.

• Provide clients and the production team with estimated costs for transcripts and jobs, ensuring transparency and effective communication.

• Review and monitor final transcript files from reporters to guarantee accuracy and timely delivery.

• Enter detailed job updates and notes in Reporter Base, ensuring that all modifications or progress are thoroughly documented and readily available.

• Maintain precise case, firm, and contact notes in Reporter Base, ensuring the latest information is always accessible for reference.

• Assist in the translation process by addressing inquiries, assigning resources, and ensuring a smooth production workflow.

• Perform additional duties as assigned to support the team and uphold seamless client service operations.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in an office or customer service setting is preferred.

• Outstanding written and verbal communication skills, with the ability to engage effectively with clients and team members.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Experience with CRM systems or other customer service software is advantageous.

• Comfortable with basic mathematics and data analysis tasks.

• High attention to detail, maintaining accuracy in a fast-paced environment.

• Strong problem-solving skills and a systematic approach to addressing complex customer inquiries or issues.

• Proven track record of providing excellent customer service, with a keen focus on client satisfaction and retention.

• Ability to manage multiple tasks at once and prioritize effectively.

• Collaborative attitude with the ability to thrive in a team environment while also taking initiative.

🏝️ Benefits

• Medical

• Dental

• Vision

• Voluntary Term Life Insurance

• Voluntary Long Term Disability

• PTO

• Paid Holidays

• 401(k)

• Employee Assistance Program (EAP)