Client Services Partner

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main point of contact for patients undergoing an enhanced scan, ensuring a seamless experience from scheduling through to follow-up.

• Collaborate closely with sales and clinical teams to organize post-scheduling workflows, ensuring that patients complete all necessary steps for their scans.

• Coordinate home lab draws with third-party providers and ensure timely processing of results for consultations.

• Guarantee prompt and accurate distribution of supplementary reports, including body composition analysis and brain volume quantification.

• Oversee and monitor patient progress throughout the enhanced scan workflow, proactively addressing any potential delays or issues.

• Manage applications for the Provider Education Program, tracking interested participants and guiding them through the application process.

• Coordinate scans and follow-up consultations for physician participants to ensure a smooth experience.

• Work alongside the physician sales team to ensure timely scheduling and engagement with program participants.

• Maintain an updated database of physician education program applicants, tracking milestones and feedback effectively.

• Serve as a liaison between patients, sales, and clinical teams to ensure seamless coordination of clinical services.

• Provide timely updates and support to patients regarding their enhanced scan process, including preparation instructions, lab draws, and follow-ups.

• Ensure high levels of satisfaction among patients and physicians by proactively addressing concerns, answering questions, and coordinating with relevant stakeholders.

• Uphold the highest standards of confidentiality and compliance while handling patient and physician information.

⛳️ Requirements

• Experience in patient coordination, healthcare operations, or clinical support roles, preferably within imaging, concierge medicine, or specialty healthcare.

• Strong organizational and project management abilities, capable of managing multiple responsibilities at once.

• Exceptional communication and relationship management skills, with a patient-centric and service-oriented approach.

• Background in collaborating with sales and physician relations teams is an asset.

• Proficient in utilizing CRM systems, scheduling platforms, and medical record systems to monitor patient and physician progress.

• Ability to work independently in a fast-paced environment, troubleshoot issues, and anticipate the needs of patients and physicians.

• Flexibility to adapt to changing responsibilities as the enhanced scan workflow evolves.

🏝️ Benefits

• An opportunity to positively influence people's lives and their health.

• We prioritize preventative healthcare for all, including our team - Prenuvo offers free, whole-body scans to each team member.

• Growth opportunities are central to our people journey; we’re achieving great things with talented individuals - there is no single path to success; it can be shaped along the way.

• Building strong relationships is fundamental to our mission - our team gathers weekly to connect, share, and socialize.

• We recognize the importance of time off to recharge - we have a flexible vacation policy and encourage you to take advantage of it.

• We provide a comprehensive benefits package that includes health, dental, vision, and mental health coverage to support you and your family.

• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.