Client Services Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Overseeing the daily planning, operations, and problem-solving for a team of Medical Client-VA pairs to achieve the targets established by clients in the role of Client Services Manager.

• Collaborating with clients to develop task lists aimed at enhancing the productivity and profitability of their businesses alongside Client-VA pairs.

• Assisting clients in expanding their businesses by utilizing all services provided by Global Medical as part of the Client Services Manager role.

• Management of Medical Client-VA relationships.

• Addressing client needs while leveraging Global Medical’s services (including mitigating concerns, anticipating growth, identifying patterns, managing situations, handling high-level escalations, and negotiations).

⛳️ Requirements

• A degree in a medical or healthcare-related discipline is preferred.

• A minimum of three years of experience in Healthcare/Medical Management/Remote Management (familiarity with operational processes is essential).

• Exceptional proficiency in the English language, both written and spoken.

• Ability to work effectively under pressure and collaborate with high-level professionals in a team setting.

• Self-motivated and a proactive initiator.

• Organized, focused, and possesses a growth-oriented mindset.

• At least one year of experience in Training and Development is preferred but not mandatory.

• Capable of innovative thinking: able to comprehend requirements and devise solutions as needed.

• Proficient in MS Office applications and Google Suite.

• Willingness to work night shifts.

🏝️ Benefits

• Complimentary training.

• Paid time off.

• HMO coverage.

• Optical rewards.

• Performance-based salary increases.

• Permanent remote work opportunities.