Client Services Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Lead, mentor, and nurture a team of client service associates by establishing clear performance expectations and conducting regular evaluations.

• Oversee team workload, ensure coverage, and promote cross-functional collaboration to deliver responsive and consistent service to all clients across different time zones.

• Cultivate a culture centered around accountability, continuous improvement, and a client-first mindset.

• Define and enhance service standards, processes, and playbooks, ensuring adherence by the team.

• Supervise daily operations to guarantee that cases are managed appropriately and that service level agreements (SLAs) are fulfilled.

⛳️ Requirements

• Minimum of 3 years of experience in prime brokerage or a similar capital markets environment.

• Proven capability to lead, coach, and develop team members, manage performance, and operate a service team effectively on a daily basis.

• Exceptional communication and relationship management abilities.

• Strong problem-solving skills and the capacity to coordinate multiple stakeholders to achieve swift resolutions.

• High attention to detail coupled with a robust control and risk mindset.

🏝️ Benefits

• A competitive salary that reflects your contributions.

• Fully remote – enjoy the flexibility to work from any location.

• Corporate MacBook provided.

• Access to a top-tier technology stack: Claude Code, in-house app building platform, Gemini Enterprise.

• Innovative and inspiring culture, fostering an autonomous and informal work environment.

• Comprehensive benefits package: choose from health insurance, extra annual leave, or a wellbeing program.

• Continuous education and training opportunities.

• Chance to network and connect at corporate events.

• Team off-sites and paid business trips as necessary.

• Global career advancement opportunities.