Client Services Coordinator

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Oversee the entire certification process from application to the issuance of certificates.

• Act as the main point of contact for clients, auditors, and internal stakeholders.

• Arrange audits and effectively manage certification schedules and deadlines.

• Facilitate audit reviews, implement corrective actions, and make certification decisions.

• Ensure accurate maintenance of client documentation and records within business systems.

• Recognize potential delays or risks and proactively develop solutions.

• Deliver timely and professional updates regarding certification status and subsequent steps.

• Assist in continuous improvement initiatives aimed at boosting efficiency and customer satisfaction.

⛳️ Requirements

• High school diploma or an equivalent qualification.

• Familiarity with GFSI-recognized certification programs, including SQF, BRCGS, FSSC 22000, or similar.

• At least 1 year of experience in customer service, project coordination, administrative support, certification, quality assurance, or a related discipline.

• Strong organizational skills, time management abilities, and attention to detail.

• Exceptional written and verbal communication capabilities.

• Proficient in Microsoft Excel, Outlook, Word, and Teams.

• Capacity to manage multiple priorities accurately in a fast-paced setting.

• A proactive, accountable, and customer-oriented mindset.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and career advancement.

• Comprehensive health benefits and wellness programs.

• Supportive and collaborative work environment.