Client Services & Billing Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the client intake process from the initial contact to the onboarding phase.

• Manage ongoing billing and the initial payment procedures.

• Arrange consultations and perform structured follow-ups.

• Respond to and manage incoming phone calls.

• Evaluate potential clients, collect essential information, and generate leads in LawMatics.

• Record all client communications accurately.

• Ensure compliance with the firm's standard operating procedures and workflows.

• Track outstanding balances and follow up on payments.

• Review and refine time entries for clarity and appropriate legal billing terminology.

• Keep precise documentation and oversee intake calendars.

• Transition retained clients into active matters and inform internal teams.

• Prepare and distribute retainer agreements utilizing firm templates.

⛳️ Requirements

• Excellent phone, communication, and client service abilities.

• Capacity to multitask and handle a high volume of calls.

• Detail-oriented with exceptional organizational skills.

• Familiarity with legal billing processes is preferred.

• Language proficiency: English and Spanish.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.