Client Services Associate

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide support to Client Service Managers and account teams in daily client service operations.

• Assist clients with inquiries related to their accounts, projects, campaigns, and services.

• Engage with clients via email, video conferencing, phone calls, and other approved communication methods.

• Update, maintain, and access client account details, documents, project records, and associated materials.

• Ensure that required information and documentation are collected, organized, and accurately recorded.

• Organize internal meetings, client meetings, and follow-up activities for account teams.

• Create reports, presentations, meeting materials, and other client-facing or internal documents.

• Keep client and company records accurate and well-organized.

• Monitor outstanding requests, action items, and follow-ups to facilitate timely resolution.

• Collaborate with internal marketing, creative, analytics, and operations teams as necessary to meet client needs.

• Help identify and address routine client inquiries or issues, escalating more complex matters as appropriate.

• Carry out additional duties and responsibilities as assigned by management.

⛳️ Requirements

• Bachelor's degree preferred or an equivalent combination of education and relevant experience.

• Previous experience in client services, customer service, account coordination, marketing, business operations, or a similar field preferred.

• Proficient in Microsoft Office Suite applications, including Excel, Word, and Outlook.

• Excellent organizational skills with the capability to manage multiple projects, deadlines, and priorities.

• Proven track record of reviewing information, analyzing data, and effectively communicating findings.

• Familiarity with digital marketing, advertising, analytics, or client account management is an advantage.

• Outstanding record of customer service and professional communication.

• Strong written and verbal communication abilities.

• Demonstrated attention to detail and a commitment to accuracy.

• Ability to work independently while ensuring effective communication and collaboration with a remote team.

• Comfortable learning and utilizing digital communication, project management, and client relationship management tools.

• 2 years of experience in Client Services, Customer Service, Marketing, or a related field preferred.

• 2 years of customer service experience preferred.

🏝️ Benefits

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Flexible schedule

• Health insurance

• Paid time off

• Tuition reimbursement

• Vision insurance