Client Service Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional service leadership through effective management of client content delivery and measurement of client satisfaction.

• Foster strong relationships with key client representatives and collaborate across various functions within the matrixed CIRCANA organization.

• Ensure the timely and flawless execution of restatements while seeking improvements in data quality.

• Enhance client satisfaction through database reporting, the addition of new items, and comprehensive executive-level reporting analysis.

• Drive problem-solving initiatives involving clients and internal teams.

• Oversee the client services team to successfully fulfill project requirements.

• Conduct presentations that provide insightful, strategic, and actionable responses to clients.

• Establish long-term, solution-oriented consultative partnerships with clients.

• Coordinate client solutions across CI, Analytics, Technology Consulting, and other operational functions.

• Engage in Quarterly Business Reviews and facilitate team leadership and development meetings.

• Identify efficiencies within the team, service enhancements, cost-saving opportunities, and productivity improvements.

• Discover and cultivate new service opportunities with client contacts.

• Enhance client and team performance through innovative techniques, tools, and processes.

• Advocate for GOC and key delivery efforts across the United States.

• Translate client requirements and business opportunities into actionable solutions.

• Manage comprehensive content delivery and oversee client communications.

• Provide expert knowledge on CIRCANA solutions, data inquiries, story development, and troubleshooting.

• Collaborate with Product Management, Experience, Sales, and other functional teams.

• Recruit and nurture a diverse, inclusive, and high-performing talent pool.

• Establish client-value strategies, objectives, and success metrics.

• Lead forecasting, resource/capacity planning, and pipeline management efforts.

• Offer escalation support and executive-level communications.

• Propel client transformation and manage change effectively.

• Ensure that change events and client deliverables are executed accurately and punctually.

• Set scorecard metrics and assess progress on quality initiatives.

• Analyze problems, identify underlying causes, resolve issues, and mitigate risks.

⛳️ Requirements

• 3–5 years of progressively responsible experience.

• Experience within a leading Consumer Packaged Goods (CPG) company.

• Proven track record in managing intricate client deliverables.

• Demonstrated experience in the CPG sector utilizing syndicated POS/panel data.

• Strong analytical and quantitative skills.

• Excellent problem-solving abilities and meticulous attention to detail.

• Superior organizational and written/verbal communication skills.

• Capacity to build and leverage mutually beneficial internal relationships and networks.

• Resilience and sound judgment in navigating business and corporate challenges.

• Exceptional planning, leadership, communication, negotiation, interpersonal, and presentation skills.

• Strong comprehension of client issues.

• Willingness and capability to recognize and respond to client needs from a service-oriented perspective.

• Familiarity with CIRCANA solutions is preferred but not mandatory.

• Ability to manage budgets and comprehend account financial dynamics.

• Proven capability to consult with clients to influence their thinking and advance CIRCANA’s business agenda.

• Flexibility to accommodate night and weekend work when necessary.

• An advanced degree is a plus, although not required.

🏝️ Benefits

• Flexible and accommodating work environment.

• Paid time off.

• Medical, dental, and vision insurance.

• 401(k) plan.

• Inclusive workplace focused on belonging.

• Opportunities for learning and professional growth.