Client Service Team Lead

This is a fully remote position, open to applicants in India.

📋 Description

• Personally manage VIP, B2B, Investor, and Premier clients who require industry expertise and escalation strategies.

• Master intricate travel optimization techniques utilizing award programs, innovative routing, and premium fare strategies.

• Develop polished quotations that include clear justifications, value explanations, and trade-off analyses.

• Maintain over 95% SLA adherence and 98% quote accuracy within your team's output.

• Lead and mentor a team of 3–5 Client Service Members by providing daily feedback and real-time problem resolution.

• Oversee all client inquiries and communications throughout your shift.

• Conduct weekly team reviews to enhance search quality and communication effectiveness.

• Ensure smooth transitions between teams and shifts.

• Collaborate with Ticketing and Trip Fulfillment teams regarding bookings and confirmations.

• Address escalations with empathy and assurance.

⛳️ Requirements

• Minimum of 3 years in luxury travel, premium concierge services, or high-touch client service.

• Extensive knowledge of Sabre GDS — skilled in flight searches, fare rules, and innovative routing.

• Familiarity with mileage programs and premium booking techniques.

• Exceptional written communication skills — your quotations are concise, refined, and align with luxury standards.

• Demonstrated history of achieving over 95% SLA or quality benchmarks.

• Experience in leadership or mentoring roles — you have guided others, even in informal settings.

• Composed under pressure — you effectively prioritize when tasks accumulate.

🏝️ Benefits

• Travel perks: Opportunity to use Ascend for at-cost personal travel bookings.

• Defined career trajectory with opportunities for merit-based advancement.

• Salary increases based on performance as you progress.

• Global cooperation with skilled teams.