Client Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Advocating for and selling the advantages of the COMPASS suite of products to subcontractors who are unfamiliar with our paid offerings.

• Cultivating, expanding, and maintaining client relationships.

• Responding to all client inquiries regarding technical concerns, processes, and fees.

• Handling incoming and outgoing communications through client calls and emails.

• Conducting external outreach to support educational and promotional initiatives.

• Utilizing client relationships to secure new business and relaying client feedback to our internal teams to foster company growth.

⛳️ Requirements

• Outstanding written and verbal communication abilities.

• At least 2 years of experience in customer service and/or sales.

• Prior client-facing experience in construction or software as a service (SAAS) is advantageous.

• Tech-savvy, capable of learning, adapting, and effectively communicating new technologies.

• Highly organized with the ability to manage multiple tasks and prioritize various strategic initiatives.

• Entrepreneurial spirit and proactive approach with a desire to challenge the status quo.

• Proficient in MS Office, G-Suite, and web-based CRM systems (Salesforce).

• Previous sales experience is considered beneficial.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• A dynamic and inclusive work environment.