Client Service Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Advocating for and selling the advantages of the COMPASS suite of products to subcontractors who are unfamiliar with our paid offerings.

• Cultivating, expanding, and maintaining strong client relationships.

• Handling all client inquiries regarding technical issues, processes, and fees.

• Managing both incoming and outgoing communications via client calls and emails.

• Conducting external outreach to support educational and promotional initiatives.

• Utilizing client relationships to secure new business opportunities and relaying client feedback to our internal teams to foster company growth.

⛳️ Requirements

• Outstanding written and verbal communication skills.

• At least 2 years of experience in customer service and/or sales.

• Prior client-facing experience in the construction industry or software as a service (SAAS) is advantageous.

• Tech-savvy with the ability to learn, adapt, and effectively convey new technologies.

• Highly organized, capable of multitasking and prioritizing various strategic initiatives.

• Entrepreneurial mindset and a proactive attitude with a passion for challenging the status quo.

• Proficiency in MS Office, G-Suite, and web-based CRM systems (Salesforce).

• Previous sales experience is considered a valuable asset.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health benefits package.

• Flexible work environment and work-life balance.