Client Service Leader

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Spearhead the expansion of Apex’s infrastructure services in your assigned local market.

• Formulate and implement a strategic initiative to enhance relationships with municipal, utility, and public-sector clients.

• Utilize existing client connections and your market knowledge to position Apex as a reliable regional partner.

• Work in collaboration with Divisional and Regional Leadership to synchronize local efforts with Apex’s overarching infrastructure strategy.

• Act as a trusted advisor to municipal and utility clients, gaining insights into their infrastructure priorities and funding avenues.

• Identify and pursue new project opportunities, oversee proposal development, and manage interview and negotiation processes.

• Promote cross-selling of Apex’s complementary environmental, construction, and compliance services.

• Represent Apex at professional associations, technical committees, and industry conferences.

• Supervise the delivery of municipal infrastructure projects, including water and wastewater treatment, distribution/collection systems, stormwater management, transportation, or civil engineering.

• Ensure technical proficiency, quality assurance, and compliance with scope, timelines, and budgets.

• Provide technical guidance, mentorship, and QA/QC oversight to project teams.

• Manage project performance metrics, including backlog, utilization, and profitability.

• Recruit, mentor, and develop engineers, project managers, and technical staff to enhance Apex’s local presence.

• Cultivate a collaborative, high-performance environment centered on client satisfaction and technical excellence.

⛳️ Requirements

• BS or MS Degree in Civil or Environmental Engineering or a related engineering field.

• 15+ years of experience in municipal infrastructure.

• Preferred registration as a Professional Engineer in MA, CT, or NH.

• Proven track record in developing new markets, acquiring key municipal clients, and meeting financial growth objectives.

• Strong history of mentoring, team development, and leading cross-discipline project teams.

• Demonstrated capability to work effectively with clients in a progressive manner to foster growth and sustained performance through effective leadership.

• Exceptional written and verbal communication skills.

• Passion for managing and mentoring staff at all levels.

🏝️ Benefits

• Company-subsidized medical and dental coverage.

• Company-funded life, short, and long-term disability insurance.

• 401k matching, tuition assistance, and additional benefits.

• Opportunities for cross-training and involvement in diverse projects.

• Performance-based bonuses or other incentives.

• Collaborate with the industry's top professionals.

• Part of a national firm with over 2,000 employees and more than 70 locations across the US.