Client Service – Experienced Hire

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Project Delivery Scoping - engage with clients to discuss their language requirements and establish pricing and timelines

• Delivery - ensure that projects are completed to meet or exceed client expectations

• Bandwidth management - assist in distributing workload evenly among your colleagues

• Team Management - guarantee that new team members receive proper training

• Team Management - foster the generation, implementation, and documentation of ideas for team enhancements

• Network Management - assess the talent utilized for your product on a quarterly basis

• Network Management - recruit to address any talent shortages

• Account Management - serve as the point of contact for accounts that frequently purchase your product

• Product Management - analyze the performance of your product monthly, with quarterly forecasting

⛳️ Requirements

• Bachelor’s degree

• 2-4 years of experience in a client-facing position at a primary research or language services organization

• Fluency in both verbal and written English

• Proficiency in an additional language is advantageous

• Exceptional client service skills

• Strong organizational skills and the ability to multitask

• Demonstrated attention to detail

• Capability to work effectively in both independent and team settings

• Goal-oriented, driven, and highly motivated to achieve success and tackle challenges

• Familiarity with CRM systems and TMS/CAT tools is a plus

🏝️ Benefits

• Competitive salary based on experience and location

• Healthcare insurance along with additional health benefits

• Annual allowance for professional development expenses