Client Service Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for Wegmans concerning service-related inquiries, requests, and resolution of issues.

• Provide exceptional analytics and reporting assistance.

• Maintain data accuracy and consistency through regular quality assessments.

• Interact with clients in a consultative manner to grasp their business objectives.

• Work collaboratively across analytics, technology, delivery, and offshore teams.

• Oversee daily service operations to guarantee timely delivery.

• Offer expert knowledge on tools, platforms, and processes.

• Participate in initiatives aimed at continuous improvement.

⛳️ Requirements

• A minimum of 3 years in client service, analytics, data support, or a comparable role.

• Strong analytical abilities with a talent for converting data into clear, actionable insights.

• Competence in Microsoft Excel.

• Established attention to detail and dedication to data quality and accuracy.

• Excellent verbal and written communication skills.

• Capability to manage multiple priorities autonomously while working with cross-functional teams.

• Willingness to accommodate occasional evening or weekend work as business needs arise.

🏝️ Benefits

• Paid time off

• Medical, dental, and vision insurance

• 401(k)