Client Service Agent

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Interact with both prospective and current clients through inbound and outbound calls, texts, and emails while maintaining a high level of professionalism and empathy.

• Actively listen to client concerns and foster authentic relationships at each interaction.

• Assist clients in understanding how Berry Law can assist them, providing clarity, reassurance, and building trust throughout their experience.

• Keep precise records and client notes in the CRM to ensure continuity and facilitate a seamless experience.

• Work collaboratively with team members to enhance the client experience and provide "white-glove" service.

• Regularly meet or surpass team objectives related to service quality, responsiveness, and conversion rates.

• Appropriately direct calls to the correct team members or departments.

• Conduct systematic follow-up communications (calls, emails, texts) with clients who have outstanding balances.

• Process payments via debit/credit card and set up eCheck payment plans when clients cannot pay in full.

• Utilize empathy and assertiveness to address outstanding accounts while maintaining the client relationship.

• Accurately record all accounts receivable-related client interactions in the case management system.

• Manage accounts receivable items by updating statuses, completing activity checkboxes, and creating follow-up tasks.

• Use sound judgment to determine when to escalate disputes or payment challenges versus resolving them independently.

⛳️ Requirements

• A high school diploma is required.

• Experience in sales, customer service, or a fast-paced competitive environment (such as sports, academics, or relevant work experience).

• A positive, coachable demeanor along with a strong desire to learn and develop.

🏝️ Benefits

• Customized onboarding, continuous coaching, and mentorship.

• Recognition programs on a weekly, monthly, and annual basis.

• Financial incentives, bonus opportunities, and paths for advancement.

• An award-winning culture dedicated to excellence and our mission.

• Comprehensive training provided.