Client Relations Director – Healthcare

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Manage relationship ownership of the Healthcare+ EVS portfolio and brand.

• Formulate comprehensive strategies aimed at clients in collaboration with operations and growth leaders.

• Act as an advocate for clients while enhancing Aramark’s market position and value proposition within existing accounts.

• Provide insights into EVS industry trends and evaluate the health of client relationships.

• Identify and align with clients’ objectives and ambitions.

• Create tailored solutions in partnership with Operations and Growth teams.

• Develop case studies and proof points that highlight Aramark’s competitive advantages.

• Participate in sales presentations and assist in developing successful RFP/RFI strategies.

• Spearhead external client relationship development and comprehend client strategic goals and challenges.

• Foster internal relationships within a matrixed organization.

• Build and nurture client relationships alongside Retention and Operations teams.

• Generate account plans, client communications, business reviews, proposals, presentations, and personalized meetings.

• Identify opportunities for growth and potential retention risks utilizing Aramark’s reporting and analytical tools.

• Formulate an independent viewpoint on partnership strength through direct engagement with clients.

• Ensure that client expectations are met within the contract portfolio.

⛳️ Requirements

• BA/BS degree is preferred.

• A minimum of 7 years of experience in account management or sales within the EVS field can substitute for the preferred degree.

• Prior experience in healthcare is highly desirable.

• Strong operational acumen and savvy, including technical comprehension and development of financial proposals.

• Familiarity with large client organizations is essential.

• Proven excellence in both written and verbal communication skills.

• Ability to effectively multi-task in a fast-paced, high-reward environment.

• Capability to lead client engagement planning and execution.

• Ability to work collaboratively with operations leadership and functional support partners.

• Proximity to a major airport is preferred.

• Willingness to travel up to 70% of the time.

🏝️ Benefits

• Opportunity to work remotely from home.

• National travel opportunities available.

• Focus on career development and professional advancement.

• Commitment to equal employment opportunities and a non-discriminatory work environment.