Client Program Manager – Tax & Regulatory Solutions

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the main point of client coordination for Tax & Regulatory initiatives.

• Facilitate organized status meetings, governance forums, and executive checkpoints.

• Ensure that clients are aware of the scope, timelines, dependencies, and potential delivery risks.

• Proactively manage client expectations and assist with executive-level communications as necessary.

• Serve as the integration hub among Project Management, Business Analysis, Development (SAP / Oracle EBS), QA, Support (L4 and AMS), Environment Services, Sales, and Professional Services.

• Confirm internal alignment prior to making external commitments.

• Oversee the resolution of cross-team dependencies and obstacles to delivery.

• Maintain visibility throughout project phases, replication waves, and client prioritization.

• Possess a comprehensive understanding of TLR changes and assist in pre-sales and consultations with clients as they prepare for their transitions.

• Contribute to product development and explore additional business opportunities.

• Identify delivery and client risks early, implementing mitigation strategies.

• Minimize escalations through proactive communication and structured issue management.

• Assist in coordinating critical incidents as required.

• Engage in strategic client discussions, including preparing and delivering webinars that address regulatory changes affecting delivery or commercial positioning.

• Maintain structured visibility into project progress, client health, and delivery risks.

• Provide succinct executive-level updates for both regional and global stakeholders as needed.

• Design and oversee the Client Engagement Health Dashboard in collaboration with senior leadership.

⛳️ Requirements

• Proven experience in a client-facing role within complex delivery or implementation settings.

• Familiarity with ERP platforms (preferably SAP and/or Oracle EBS).

• Experience with tax, regulatory, or compliance programs—particularly in Brazil or LATAM—is highly desirable.

• Ability to operate effectively within matrixed, multinational organizations.

• Excellent stakeholder management and communication skills across diverse cultures.

• Proficiency in Portuguese and English is required; Spanish is an advantage.

🏝️ Benefits

• Competitive compensation, bonuses, and benefits that reflect the skills of our top-performing team members.