Client & Product Success Manager

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Serve as the main point of contact for a portfolio of advertising clients and users of AI tools.

• Manage client communications comprehensively: emails, phone calls, follow-ups, and proactive check-ins.

• Convert advertising performance metrics and product insights into concise, actionable recommendations.

• Conduct biweekly or monthly client meetings to align on objectives, performance, and future steps.

• Assist in onboarding and the continuous use of the AI ad analysis platform.

• Collect feedback from clients and users and translate it into actionable insights for internal teams.

• Collaborate effectively with PPC managers, product teams, and leadership to ensure client goals are achieved.

• Hold internal stakeholders accountable for their deliverables and timelines.

• Monitor account health, client satisfaction, and risk indicators across both service and product clients.

• Maintain accurate and up-to-date records in CRM systems, documentation, and internal tools.

⛳️ Requirements

• Client Account Management Experience: Demonstrated experience in managing client relationships within an agency or service-oriented environment.

• Product / SaaS Mindset: Background in Customer Success, Product Success, or supporting SaaS users is highly advantageous.

• Communication Mastery: Possess clarity, confidence, and professionalism in both written and verbal communication.

• Analytical Thinking: Ability to articulate performance data and product insights in straightforward language.

• Organization & Ownership: You prioritize effectively, follow through, and maintain momentum.

• Tech-Savvy: Familiarity with tools such as CRMs, Google Workspace, Slack, task management applications, and dashboards.

• Amazon Ads Familiarity: Basic knowledge of Amazon PPC or a strong eagerness to learn swiftly.

• Proactive & Curious: You identify potential issues early and actively seek opportunities to enhance client and user experience.

🏝️ Benefits

• Remote-First Role: Work from anywhere you choose.

• Location Preference: Eastern Europe is a considerable advantage, though not a strict requirement.

• Career Growth: Opportunities to gain exposure in both client services and product success career paths.

• Cross-Functional Impact: Collaborate closely with product, PPC, and leadership teams.

• Learning & Development: Enhance your knowledge in Amazon advertising and SaaS products.

• Flexible Schedule: Enjoy time-zone friendly collaboration with a focus on results.