Client Principal, Retail and Manufacturing

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead sales for Digital Services.

• Collaborate with sales and technical architecture teams to implement the account's technical sales strategy, achieving revenue targets through the adoption of Presidio Digital Services, including application modernization, application development, software development lifecycle (SDLC), artificial intelligence (AI), and data estate and platform modernization.

• Comprehend the Customer's Current State.

• Proactively conduct discovery across the customer’s business, technical, operational, and financial landscape, focusing on retail capabilities such as omnichannel commerce, digital customer experience, merchandising, store operations, inventory and order management, supply chain, loyalty, and retail data and AI.

• Investigate pertinent industry trends, organize and lead workshops, document the customer’s current state, and convert findings into actionable transformation roadmaps and unique Presidio Digital solutions linked to measurable business outcomes.

• Technical Opportunity Leadership.

• Drive opportunities for relevant services to secure technical wins for Presidio service solutions.

• Identify customer stakeholders and their individual success criteria and needs.

• Develop and manage technical solution approaches and next steps in alignment with customer stakeholders.

• Coordinate and align Presidio technical resources as necessary.

• Directly engage with Manager/VP/Director level clients.

• Practice Delivery Engagement.

• Serve as a liaison between customers, sales, and delivery resources to ensure customer success.

• Lead collaboration with delivery engineering to enhance quality and ensure properly risk-managed solutions along with associated formal scopes of work.

• Solution Architecture, Design, and Documentation.

• Evaluate and analyze client requirements to determine target service approaches, solutions, and roadmaps.

• Create and present compelling technical proposals directly to clients, including relevant drawings, diagrams, and analyses.

• Technical Excellence & Evangelism.

• Maintain high levels of technical excellence and advocacy across various relevant solution architecture and product areas.

• Curate and deliver pertinent technical knowledge, presentations, and discussions at all client levels and customer-related events.

• Actively engage in technical champion programs and communities.

• Obtain certifications as appropriate.

• Learn, share, and present new and emerging relevant subjects to internal stakeholders and clients.

• Account Leadership.

• Involve yourself in client account activities that establish your role as a trusted advisor both internally and with customers, including account planning, Executive Briefing Centers (EBCs), social events, etc.

• Team Engagement and Enable Culture.

• Engage with Presidio team members, actively participate in team activities, and contribute to collaboration tools to foster an open, positive, inclusive, resilient, and change-oriented team culture.

• Uphold the PRESIDIO CORE VALUES – Excellence, Forward-Thinking, Accountability, One Presidio.

• This includes proactively sharing achievements and lessons learned across account teams, supporting peers under pressure, and prioritizing collaborative solutions over personal recognition.

• Partner Relationships.

• Build strong working relationships with vendor partner teams and colleagues, with a focus on hyper-scaler cloud solutions and relevant ecosystems.

• Contribute to and drive the execution of pertinent partner vendor go-to-market (GTM) strategies.

• Retail Business Value and Go-to-Market Development.

• Collaborate with sales, delivery, industry leaders, and technology partners to create retail-specific perspectives, reusable solution frameworks, accelerators, account strategies, and go-to-market initiatives.

• Link proposed solutions to measurable retail outcomes such as revenue growth, enhanced conversion rates, inventory optimization, reduced shrinkage, increased customer loyalty, improved associate productivity, and decreased fulfillment costs.

• Capture and implement lessons learned from client interactions to continually enhance Presidio’s retail offerings and presales methodologies.

• Enable Others.

• Support the success of others in sales and presales.

• Actively mentor and empower others.

• Share methods, materials, and lessons learned with colleagues.

⛳️ Requirements

• Bachelor’s degree or equivalent experience and/or military experience.

• A minimum of 10+ years of relevant experience.

• Retail industry experience is highly prioritized.

• At least 7+ years of architecture, design, implementation, and/or consulting in digital and/or cloud technologies.

• 5+ years of specific domain experience in one or more of the following: application modernization, application development, software development lifecycle (SDLC), artificial intelligence (AI), Generative AI (GenAI), and data estate modernization and modern data platforms.

• 5+ years of hands-on experience with at least one hyperscaler cloud platform (AWS, Azure, or GCP).

• Proven ability to lead presentations, solution demonstrations, and whiteboard sessions at the Manager/Director level.

• Aptitude for consultative presales: be curious and creative, and comfortable navigating ambiguous, early-stage client conversations.

• A growth mindset and a willingness to explore new ideas while actively seeking mentorship and coaching.

• Collaborative approach and the ability to engage with a diverse set of stakeholders.

• Expertise in time management and setting timely expectations.

• Capability to provide timely feedback loops to leadership.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Paid time off.

• Remote work options.

• Opportunities for professional development.