Client Principal, Retail and Manufacturing

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive sales for Digital Services by collaborating with sales and technical architecture teams to implement the account's technical sales strategy, aiming to achieve revenue targets through the adoption of Presidio Digital Services, including application modernization, application development, software development lifecycle (SDLC), artificial intelligence (AI), and data estate and platform modernization.

• Comprehend the customer's current state by proactively leading discovery across their business, technical, operational, and financial environments, particularly focusing on retail capabilities such as omnichannel commerce, digital customer experience, merchandising, store operations, inventory and order management, supply chain, loyalty, and retail data and AI.

• Investigate pertinent industry trends, facilitate workshops, document the customer's current state, and convert findings into actionable transformation roadmaps and unique Presidio Digital solutions linked to measurable business outcomes.

• Lead technical opportunities to secure the technical success of Presidio services solutions.

• Identify customer stakeholders along with their specific success criteria and needs, creating and leading technical solution approaches and next steps that align with the stakeholders.

• Coordinate, align, and vet Presidio technical resources as necessary, directly engaging with Manager/VP/Director level clients.

• Engage in practice delivery by serving as a liaison between customers, sales, and delivery resources to ensure customer success, leading collaboration with delivery engineering to drive quality and properly risk-managed solutions along with formal scopes of work.

• Analyze and evaluate client requirements to determine target service approaches, solutions, and roadmaps in solution architecture, design, and documentation.

• Develop and present compelling technical proposals directly to clients, including relevant visuals, diagrams, and analyses.

• Uphold a high level of technical excellence and advocacy across various relevant solution architecture and product areas.

• Lead the collection and delivery of relevant technical knowledge, presentations, and discussions at all client levels and customer-related events.

• Actively engage in technical champion programs and communities, achieving certifications when appropriate, and learn, discuss, and present new and emerging topics to internal stakeholders.

• Participate in client account-related activities that reinforce your role as a trusted advisor both internally and with customers, such as account planning, executive business councils (EBCs), social events, and more.

• Foster team engagement and enable a culture of openness by actively participating in team activities and contributing to collaboration tools, thereby promoting a positive, inclusive, resilient, and change-oriented team environment.

• Build working relationships with vendor partner teams and peers, prioritizing hyper-scaler cloud solutions and relevant ecosystems.

• Drive the execution of relevant partner vendor go-to-market strategies.

• Collaborate with sales, delivery, industry leaders, and technology partners to create retail-specific points of view, reusable solution frameworks, accelerators, account strategies, and go-to-market initiatives.

• Connect proposed solutions to measurable retail outcomes such as revenue growth, improved conversion rates, inventory optimization, reduced shrinkage, increased customer loyalty, enhanced associate productivity, and lower fulfillment costs.

• Capture and implement lessons learned from client engagements to continually enhance Presidio’s retail offerings and presales approach.

• Support the success of others in sales and presales by actively mentoring and enabling team members, sharing methods, content, and lessons learned.

⛳️ Requirements

• Bachelor’s degree or equivalent experience and/or military experience.

• A minimum of 10 years of relevant experience.

• Retail industry experience is highly valued.

• At least 7 years of experience in architecture, design, implementation, and/or consulting in digital and/or cloud technologies.

• Over 5 years of specific domain experience in one or more of the following areas: application modernization, application development, software development lifecycle (SDLC), artificial intelligence (AI), Generative AI (GenAI), and data estate modernization and modern data platforms.

• More than 5 years of hands-on experience with at least one hyperscaler cloud platform (AWS, Azure, or GCP).

• Proven comfort in leading presentations, solution demonstrations, and whiteboard sessions at the Manager/Director level.

• A consultative presales aptitude: be curious and creative, and comfortable navigating ambiguous, early-stage client conversations.

• A growth mindset with a drive to explore new ideas and a proactive approach to seeking mentorship and coaching.

• A collaborative style and the ability to work effectively with a diverse array of stakeholders.

• Excellent time management skills with the ability to set expectations promptly.

• Capability to provide timely feedback loops to leadership.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Professional development budget.

• Home office setup allowance.

• Global team events.