Client Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide assistance to US-based clients during onboarding, platform integration, and locator support.

• Gain a comprehensive understanding of the business by engaging in daily operational tasks personally.

• Recognize patterns in client inquiries, support interactions, and platform utilization.

• Examine challenges and propose feasible enhancements.

• Refine standard operating procedures, onboarding resources, and internal documentation.

• Convey operational observations and product suggestions to management and engineering teams.

• Collaborate with internal departments to address client concerns.

⛳️ Requirements

• Background in operations or client support with practical experience.

• Prior advancement into roles such as Team Lead, Supervisor, QA, or similar operations positions is highly desirable.

• Willingness to begin with frontline operational tasks to gain insight into the business.

• Experience in root-cause analysis, KPI/trend analysis, QA, or process enhancement.

• Proficient in both written and spoken English.

• Possess strong organizational, analytical, and proactive skills.

• Located in the Philippines and available to work during US Central Time hours.

🏝️ Benefits

• Fully remote / home-based work environment.

• Monthly salary range: PHP 40,000 – 45,000.

• Supportive team atmosphere.

• Opportunities for advancement into broader operations and process improvement roles.