Client Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main point of contact for families following their initial onboarding process.

• Perform regular check-ins with clients and deliver timely, personalized assistance.

• Monitor client engagement and service quality, keeping accurate records, and suggesting additional support when necessary.

• Manage service launches and scheduling by collaborating with internal teams.

• Identify ways to enhance or automate repetitive workflows.

• Collaborate closely with Sales and Marketing to ensure consistent messaging and share insights from clients.

⛳️ Requirements

• Minimum of 2 years of relevant experience in a client-facing or process-oriented position.

• Outstanding written and verbal communication abilities.

• Excellent organizational skills with a keen eye for detail.

• An empathetic and service-oriented approach, with a proactive attitude and commitment to follow-through.

• Capability to juggle multiple tasks and client relationships in a dynamic environment.

• Experience with Salesforce is highly advantageous.

• Proven track record in operations and process enhancement.

• Familiarity with project management tools, especially practical experience with Monday.com, Asana, or Notion.

• Comfortable working across various platforms, including Google Workspace and CRM/billing systems.

• Knowledge of AI tools such as ChatGPT or Claude is a plus, but not mandatory.

🏝️ Benefits

• Competitive salary.

• Continuous compensation evaluations and merit-based raises.

• Fully remote work setup with organized team support.

• A collaborative, high-performing team culture with exposure to multiple functions.

• Practical mentorship and opportunities for career advancement.

• Purpose-driven work that has a direct impact on students and families.

• Company-sponsored events and virtual team-building initiatives.

• Pathways for growth within client operations, education services, and more.