Client Operations Lead – Business Transformation, AI

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee the complete lifecycle of AI-driven solutions, encompassing opportunity evaluation, business case formulation, deployment, monitoring, and ongoing enhancement.

• Convert business requirements into scalable AI-integrated workflows featuring clear KPIs, ROI frameworks, success indicators, and operational benchmarks.

• Collaborate with product, engineering, data science, and operations teams to reengineer processes, minimize manual interventions, and enhance customer and business results.

• Implement governance for model efficacy, compliance, responsible AI practices, and workflow quality to guarantee the dependable and ethical application of AI solutions.

• Promote stakeholder alignment, adoption, training, and change management while cultivating a culture of innovation, operational excellence, and continuous enhancement.

⛳️ Requirements

• Bachelor’s Degree or higher AND seven (7) years of experience in business process management, operations, product, AI, automation, or digital transformation roles within a private, public, government, or military setting OR a High School Diploma/GED AND fourteen (14) years of experience in similar roles within those environments.

• Strong grasp of AI technologies, including LLMs, NLP, machine learning, RPA, and predictive analytics.

• Experience with workflow and automation platforms such as ServiceNow, Salesforce, UiPath, Power Automate, or comparable technologies.

• Proven ability to convert business needs into technical specifications, process diagrams, and scalable operational frameworks.

• Knowledge of change management methodologies such as Prosci, ADKAR, or equivalent approaches.

• Familiarity with the Scaled Agile Framework (SAFe).

• Experience in leading AI transformation projects in enterprise, software, or complex operational settings.

• Background in knowledge management, technical writing, business or support operations, and training development.

• Lean, Six Sigma, BPM, or similar process improvement certification.

• Experience with cloud services such as Azure, AWS, or GCP and familiarity with data pipelines.

• Understanding of AI governance, model monitoring, and responsible AI principles.

🏝️ Benefits

• Medical, Dental & Vision

• Health Savings Accounts

• Health Care & Dependent Care Flexible Spending Accounts

• Disability Benefits

• Life Insurance

• Voluntary Benefits

• Paid Absences

• Retirement Benefits