Client Operations Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate the approval process for high-volume social content, managing feedback, revisions, deadlines, and final approvals among Storm and client stakeholders.

• Prepare for regular meetings, document decisions and actions, and ensure that follow-ups are completed effectively.

• Oversee smaller social campaigns, ensuring adherence to timelines, ownership, dependencies, approvals, assets, and potential risks.

• Organize and maintain client files, episode deliveries, social account access, permissions, and related operational processes.

• Keep shared trackers, calendars, and documentation updated so that priorities, deadlines, blockers, and responsibilities remain transparent.

• Proactively seek inputs, highlight risks early, appropriately escalate blockers, and ensure continuous progress across teams and stakeholders.

• Ensure that operational processes, templates, contacts, and handover information are up-to-date.

• Collaborate closely with the Account Manager, strategy leads, production teams, and both client and agency stakeholders.

• Assist with social operations for a prominent US entertainment client.

• Utilize contemporary productivity tools and AI-assisted technologies to prepare, organize, verify, and follow through on tasks.

⛳️ Requirements

• Proven experience in supporting client operations, social content workflows, project delivery, account teams, or in a fast-paced multi-stakeholder environment.

• Exceptional organizational skills across various workstreams, deadlines, approval processes, versions, and dependencies.

• Demonstrated ownership and a proactive attitude towards keeping projects on track.

• Strong written communication abilities.

• Capability to distill scattered feedback or vague requests into clear actions, designated owners, and decisions.

• Experience in preparing for recurring meetings, generating effective recaps, and ensuring action items are completed.

• Confidence in coordinating high-volume approval workflows that involve internal teams, senior stakeholders, legal review, or multiple rounds of revisions.

• Practical knowledge of file management and project management systems such as Box, Monday.com, Airtable, spreadsheets, or similar tools.

• Sound judgment regarding when to follow up, challenge, escalate, and recognize decisions that may be beyond your authority.

• Composed and reliable demeanor when facing late, unclear, blocked, or rapidly changing work situations.

• Proficient in using modern productivity tools, including AI-assisted technologies when applicable.

• Good judgment when reviewing AI-generated outputs and managing confidential information.

• Availability to work approximately 9:00 AM to 5:30 PM Pacific Time, Monday through Friday.

• Legal authorization to work in Canada without restrictions or through a visa.

🏝️ Benefits

• Salary up to CAD 65,000 per year.

• 33 days of paid leave.

• Comprehensive benefits package.

• High-performance, fast computer.

• Access to the latest software and productivity tools.

• Fully remote work from anywhere in Canada.

• Modern collaboration, file management, project management, social platform, password management, and AI-enabled workflow tools.

• Remote-first company culture.

• Online video interview and structured recruitment process.