Client & Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver daily administrative and operational assistance to the team and clients.

• Manage client inquiries, follow-ups, internal assignments, and deadlines.

• Create and sustain documents, reports, templates, correspondence, and business records.

• Assist the Director and Practice Coordinator with general operational tasks.

• Recognize and escalate issues, delays, or responsibilities beyond the role's scope.

• Help enhance administrative processes and maintain organized workflows.

• Aid in planning and coordinating both internal and client-facing events.

• Prepare event workbooks, run sheets, checklists, timelines, and task assignments.

• Oversee attendee lists, registrations, bookings, vendor documentation, and event communications.

• Assist with venue coordination, scheduling, materials, and various event logistics.

• Conduct post-event follow-ups and keep precise event records.

• Help promote events through social media, email, CRM, and other approved platforms.

• Schedule and publish promotional content according to the marketing calendar.

• Develop basic promotional materials using tools like Canva.

• Maintain event landing pages and registration systems as needed.

• Monitor event registrations and provide updates or reports to management.

• Support general marketing and email communication efforts while ensuring brand consistency.

• Keep accurate and current client records in the CRM and other business systems.

• Enter, organize, upload, and maintain digital records and documentation.

• Ensure data integrity and that information is accessible and stored correctly.

• Assist with system updates, new tools, and process enhancements as required.

• Help prepare and format HR documents, contracts, onboarding packs, policies, and related materials.

• Maintain secure and precise employee and contractor records.

• Support onboarding and offboarding administrative tasks.

• Assist with compliance tracking, internal reporting, and documentation requirements.

• Ensure records are managed according to privacy and internal compliance protocols.

⛳️ Requirements

• A minimum of 2 years of experience in administration, operations coordination, client services, or a similar capacity.

• Background in client support, task coordination, and managing multiple priorities.

• Strong organizational abilities with exceptional attention to detail.

• Must demonstrate initiative and the capacity to prioritize tasks effectively.

• Proficient written and verbal communication skills in English.

• Skilled in Microsoft Office and Clickup (or similar platforms).

• Experience with CRM systems and other digital business platforms.

• Familiarity with Canva, social media, email marketing, or content scheduling tools is beneficial.

• Capability to create and maintain precise records, documents, and reports.

• Previous experience supporting an Australian business or collaborating with Australian clients is advantageous.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to support work-life balance.

• Collaborative and inclusive work environment.

• Access to company-sponsored events and team-building activities.