Client Operations and Program Coordinator

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Assist in the delivery of client cohorts and learning programs.

• Monitor participant engagement and attendance records.

• Oversee the completion of assigned tasks and follow-up actions.

• Aid in program audits and quality assurance checks.

• Organize program communications and reminders.

• Support the weekly distribution of content and replays.

• Manage ongoing community engagement initiatives.

• Publish sanctioned community posts and announcements.

• Track community inquiries and direct issues as needed.

• Foster participation and engagement within client communities.

• Assist in the organization and upkeep of the community.

• Coordinate onboarding and scheduling tasks for new clients.

• Monitor participants who are unscheduled and proactively follow up.

• Arrange group sessions, workshops, and cohort events.

• Oversee scheduling logistics and calendar management.

• Monitor and respond to incoming support inquiries.

• Keep accurate records and maintain reporting dashboards.

• Track operational KPIs and participant metrics.

• Support client follow-up and engagement efforts.

• Escalate client issues when necessary.

• Ensure the integrity of HubSpot data.

• Review and update pipeline records regularly.

• Monitor onboarding progress and provide status updates.

• Document processes and identify areas for improvement.

⛳️ Requirements

• Minimum of 2 years’ experience in operations, program coordination, client success, administrative support, or similar roles.

• Proven experience working within established processes and systems.

• Experience in supporting online communities.

• Demonstrated ability to coordinate events, cohorts, workshops, or training programs.

• Experience working remotely with distributed teams.

• Proficiency in maintaining records, reporting dashboards, and participant metrics.

• Familiarity with KPI tracking and operational reporting.

• Experience with HubSpot and Circle is preferred.

🏝️ Benefits

• Fully Remote

• Work during U.S. business hours aligned with the client’s time zone