Client Operations Analyst

📋 Description

• Assist our clients based in the US primarily through chat, with occasional support via email and voice calls.

• Aid new clients in getting started and using the platform with confidence.

• Identify trends in client inquiries to help enhance our documentation, onboarding process, and product offerings.

• Analyze usage data and support metrics, providing insights to our team.

• Collaborate closely with our Management and engineering teams to highlight ideas, bugs, and opportunities for improvement.

• Develop and sustain knowledge resources to ensure continuous improvement in experiences for both our team and clients.

⛳️ Requirements

• Exceptional written English and a comfort level to engage in calls when required.

• Strong proficiency in spreadsheets and basic data analysis (e.g., pivot tables, VLOOKUP, simple reporting).

• Clear and patient communication skills coupled with a genuine passion for helping others.

• Strong critical thinking abilities and the capability to resolve issues independently.

• A mindset geared towards learning and a commitment to delivering high-quality work.

• A minimum of 2 years of professional experience in roles that necessitate analytical thinking, analysis, or teaching.

• Preferred: Experience in teaching, tutoring, instructional design, or corporate training.

• Familiarity with SaaS platforms, US real estate, or property data.

• Proven experience in creating dashboards, reports, training materials, or knowledge bases.

• Self-taught skills that you take pride in, showcasing your love for learning.

🏝️ Benefits

• Fully remote / home-based working environment.

• Monthly salary range: PHP 40,000 – 45,000.

• A collaborative and supportive team atmosphere.