Client Manager – Group Benefits

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the main daily point of contact for an assigned portfolio of clients, addressing their insurance requirements with minimal supervision.

• Spearhead the renewal and remarketing process, collaborating with carriers to achieve the best coverage and pricing.

• Offer consultative advice to clients regarding coverage gaps, policy configurations, and strategic insurance choices.

• Supervise the onboarding of new accounts, which includes gathering and analyzing underwriting data.

• Resolve complex client issues by coordinating with underwriters and internal teams to ensure efficient problem resolution.

• Handle endorsements, claims inquiries, audits, and other service-related tasks with meticulous attention to detail.

• Use AMS360 to keep detailed, accurate client records and document all service activities.

• Provide mentorship or assistance to junior account team members as required.

• Remain updated on industry trends, product offerings, and regulatory changes affecting clients.

⛳️ Requirements

• 3–5 years of experience in insurance account management, ideally in both Property & Casualty and Life & Health sectors.

• Demonstrated ability to manage a book of business and cultivate long-lasting client relationships.

• Strong knowledge of carrier underwriting guidelines and coverage forms.

• Exceptional communication, negotiation, and problem-solving abilities.

• Proficient in AMS360 or similar agency management systems.

• Active insurance license(s) in relevant lines (P&C and/or L&H) is mandatory.

• Detail-oriented with excellent time management skills and the capability to work autonomously.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life Insurance and AD&D

• FSA / HSA

• Accident

• Critical Illness

• Hospital Indemnity

• Supplemental Health Insurance

• EAP

• Pet Insurance

• 11 Paid Holidays

• Flexible PTO

• 401K