Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily client interactions for assigned accounts and act as the main point of contact for project teams and selected mid-level stakeholders.

• Oversee the deliverables of campaigns and initiatives, including timelines, scopes, responsible parties, dependencies, and commitments.

• Convert channel strategies and media plans into actionable steps for activation, analytics, creative, and partner teams.

• Facilitate internal status meetings and keep delivery trackers up to date.

• Track campaign launches, pacing, and delivery milestones to ensure they meet service levels and quality standards.

• Identify potential delivery risks, gaps, and misalignments; escalate issues along with suggested solutions.

• Collaborate with Client Strategy leaders on planning cycles, quarterly business reviews, and client communications.

• Recognize executional needs, expansion indicators, and operational gaps that may lead to upsell or cross-sell opportunities.

• Ensure timely communication with clients regarding progress, decisions, next steps, risks, and important considerations.

• Hold internal partners accountable for their deliverables while fostering cross-functional relationships.

• Guide Client Coordinators on workflows, communication, prioritization, and quality standards.

• Enhance account workflows, delivery processes, documentation, and team practices.

⛳️ Requirements

• A minimum of 4 years of experience in client services, account management, campaign operations, project management, or a similar role within an agency, media, advertising, or marketing setting.

• Proven experience managing multiple campaigns, initiatives, or client workstreams with competing deadlines and cross-functional dependencies.

• Excellent client communication abilities, including leading status discussions, addressing risks, clarifying next steps, and building stakeholder confidence.

• Experience in translating strategic directions or media plans into deliverables, responsible parties, milestones, and action items.

• Capability to identify delivery risks early on, address problems practically, and escalate issues with context and recommendations.

• Strong organizational and project management skills, with a track record of delivering precise work in accordance with scopes, deadlines, service levels, and quality standards.

• Ability to collaborate with strategy, media activation, analytics, creative, and specialized teams without direct authority.

• Keen attention to detail in client communications, campaign deliverables, timelines, documentation, and reporting.

• Good judgment in recognizing evolving client needs, execution gaps, and opportunities to enhance support.

• Preferred experience in guiding, mentoring, or informally developing junior team members.

• Familiarity with digital media campaigns, campaign lifecycles, and delivery or performance considerations is preferred.

🏝️ Benefits

• Remote-first work environment.

• Inclusive remote-first workplace.

• Opportunity to work for an AdAge Best Places to Work company.