Client Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Establish and nurture robust client relationships as the primary liaison.

• Conduct regular client meetings to assess project advancements, tackle issues, and align with client objectives.

• Address client concerns swiftly and professionally.

• Define, document, and convey client expectations to internal teams.

• Guide project teams to deliver high-quality projects on schedule and within budget, ensuring alignment with client expectations.

• Oversee project scope, timelines, budgets, profitability, and outcomes.

• Track and meet KPIs related to client satisfaction, revenue goals, and project deadlines.

• Collaborate with engineering, design, and project coordination teams to ensure smooth project execution.

• Identify and communicate changes in scope while ensuring accurate documentation and billing.

• Manage project budgets and develop proposals that meet profitability standards.

• Recognize opportunities for upselling and expanding services with current clients.

• Foster relationships with existing clients and establish new client partnerships.

• Contribute to business development efforts and identify new market prospects.

• Represent Fieldstone A&E at client meetings, industry events, and networking gatherings.

• Mentor junior team members and provide constructive feedback to support their professional development.

• Participate in professional development evaluations for junior staff.

• Identify and implement improvements in processes.

• Stay informed about industry trends, best practices, and emerging technologies.

⛳️ Requirements

• Bachelor's degree in architecture, interior design, engineering, or a related discipline.

• A minimum of 10 years of experience in production home building, project management, or a related sector.

• Excellent written and verbal communication skills, including proficiency in client presentations and public speaking.

• Advanced skills in negotiation and conflict resolution.

• Proven ability to manage project budgets while ensuring profitability.

• Strong organizational skills with the capability to handle multiple priorities efficiently.

• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

• Familiarity with quality assurance and quality control practices in architecture and engineering.

• Experience at the Manager/Supervisor level.

🏝️ Benefits

• Flexible work arrangements.

• Options for remote, in-office, and hybrid work environments.

• Integration of work and personal life.

• Support for professional development and performance reviews.